Complaints Procedure

Complaints Procedure

Monaghan Brothers Ltd makes every effort to maintain its excellence for our customers in all aspects of our services and we constantly strive to provide customer satisfaction and value for money.
After 50 years as a family business in Co Fermanagh, we have proved that we are here to provide the very best service we can, so that customers come back time and time again.
However, even with the best relationships, sometimes there are disagreements.
Our owner Jim Armitage is your first port of call should you feel that anything has gone wrong with the service that we provide to you. He can be contacted by telephone on 028 677 21354, or emailed at jim@monaghanbros.co.uk .

Consumer Rights Act 2015 Rejections & refunds

After 1st October 2015, if a customer has a legally justifiable and Monaghan Brothers Ltd -approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay.
Monaghan Brothers Ltd will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Monaghan Brothers Ltd.

Motor Codes
If you feel we have not resolved your issues, you may like to know that you can contact the Motor Industry Codes of Practice for New Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing these Government-backed codes of practice for garages.
Should you have a dispute with Monaghan Brothers Ltd regarding New Cars or Service & Repair that cannot be settled, we refer you to Motor Codes Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at adr.motorcodes.co.uk or alternatively contact their Advice line on 0800 692 0825.

Monaghan Bros - Motor Codes Code of Practise

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